Cymfony is seeking a Client Support Specialist to join our growing team. As a Client Support Specialist, your primary responsibility will be assisting the Client Services Managers and Sales Directors in delivering outstanding service to our clients in a technical support capacity.

Responsibilities

• Performing maintenance and set up tasks
• Performing publication research and verification
• Working with Operational teams and the Client Services Manager to develop solutions to client issues
• Resolving Client issues in a timely and efficient manner
• Managing outstanding Client issues until resolution

The ideal candidate will:

• Demonstrate solid time management skills
• Have a strong focus on detail
• Possess a sense of urgency in resolving client concerns
• Possess accurate and timely follow-through skills
• Be comfortable working in a fast-paced, sometimes stressful support environment
• Be a self starter and team player

Qualifications

• Bachelor's Level Degree or equivalent
• PC experience with excellent knowledge of the Microsoft suite of applications as well as solid Internet research skills
• Excellent oral and written communication skills

Salary will be commensurate with education and experience. Cymfony also offers an attractive benefits package.

Please send cover letter and resume to jobs@cymfony.com and reference Client Support Specilaist in the subject line. Thank you.