Monitor what consumers are saying about your brand based on their personal experience with your company, products or service representatives. TNS Cymfony's expert social media analysis helps to quantify how customers feel about their relationship with your company so that you can improve future interactions and increase the likelihood that current customers will recommend your company to potential buyers.

Customer Service Insights

Track discussions on blogs, message boards, Usenet newsgroups and online opinion/review sites to identify what consumers are saying about your company in the marketplace. TNS Cymfony's analysts combine social media with your customer service emails and notes to uncover common issues, emerging patterns and candid feedback so that you can apply the information to continuously improve customer satisfaction.

Customer Satisfaction Tracking

Uncover the most significant consumer trends and the forces influencing your brand by monitoring social media sites such as blogs and opinion/review sites. TNS Cymfony's analysts will help you to identify which consumer insights are effecting future purchasing decisions and allow you to quickly respond to any customer satisfaction issues as they emerge.

Maestro Platform

Online access to a near real-time aggregation of posts across blogs, discussion boards, consumer review sites, social networks, Twitter and more. The intuitive interface allows you to quickly identify comments that you should respond to and assists in engaging with advocates and detractors.

Customization based on business goals

TNS Cymfony's team of experienced analysts will work with you to tailor a customer service tracking and measurement strategy based on your specific business goals. As your needs evolve, your dedicated account manager will make sure your Customer Service Solutions reports continue to provide the valuable data and insights you need in order to implement a successful customer strategy producing real business results. For more information contact TNS Cymfony.